We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.
Information Collection and Use
What Information Do We Collect?
The JavaPot is the sole owner of the information collected on TheJavaPot.com. The JavaPot collects information from our users at several different points on our website. We do not sell, rent or share personal information with any third party. When you visit this website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.
Ordering & Registration
In order to purchase products on our website, a user must complete the registration/order form. A user must provide contact information (such as name, e-mail, billing and shipping address). This information is used for billing purposes and to fill customer orders. We also use this information to contact the customer if we have trouble processing an order.
Profiles
We store information that we collect through cookies, and log files. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the user's personally identifiable information to provide promotional offers and improve the content of the site for that user. We do not share your profile with other third parties.
What are Cookies?
A cookie is a piece of data that your browser stores on your computer to help a server (such as our website) communicate with you. These cookies are not accessible by any company other than our own website. Usage of cookies is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following your Internet browser's help file directions.
We use cookies on our website in order to improve your shopping experience. When you visit TheJavaPot.com, your cookie helps us keep track of your order as you shop on our site. If you are a Preferred Customer (already registered), your cookie allows us to recognize you when you return to our site and provides you with access to your account information. We may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions. By setting a cookie on our site, users do not have to log in a password more than once, thereby saving them time while navigating our site.
If you reject the cookie, you may still use our site. The only drawback to this is that you will be limited in some areas of our site. For example, you will not be able to make a purchase from our site, nor will we be able to recognize you as a Preferred Customer to allow you access to your account information. Persistent cookies enable us to track and target your interests in order to enhance your experience on our site. If you are concerned about cookies, and you want to avoid keeping them on your machine, we urge you to use or purchase one of the many excellent "Cookie Eliminator" programs that are available. Other than forcing you to log in each time you visit our site, using a cookie cleaning program will not affect your use of our site.
Log Files
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movements in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We do not share or offer this information to other third parties.
Communications from TheJavaPot.com
Special Offers, Updates and Our Newsletter
We send all new members a welcoming e-mail to verify password and username. Established members will occasionally receive information on products, services, and special deals through our newsletter. If a user wishes to subscribe to our newsletter, we ask for contact information such as name and e-mail address. Out of respect for our users privacy, we also provide a way to opt-out of our newsletter.
Customer Support
We communicate with users on a regular basis to provide services for issues relating to orders and their account. We reply either via e-mail or phone, in accordance with the user's wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Third Party Intermediaries
We use the Canada Post Postal Service to ship orders, and a credit card processing company (PayPal) to bill users for our goods. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any secondary purposes other than to perform their designated services.
Business Transitions
In the event TheJavaPot.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
Telemarketing
We do not participate in "direct telemarketing" by telephone or fax, and we do not offer or sell your personal information to any third parties that do. We may occasionally call our customers to ask them how our service is. For example, we like to monitor the shippers we use to make sure that orders are delivered in a timely manner, and without damage.
Links
This website contains links to other sites. Please be aware that we, TheJavaPot.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Choice/Opt-out
Users who no longer wish to receive our newsletter may opt-out of receiving these communications by following the unsubscribe link provided on the bottom of every newsletter. We also offer an opt-out mechanism on the My Account page (for those users who are registered) or the user may contact us using the contact information provided below.
Polls/Surveys
From time-to-time our site may request information from users via polls or surveys. Participation in these polls or surveys is completely voluntary and the user therefore has a choice whether or not to disclose any information. The requested information may typically include demographic information (such as a zip/postal code). Anonymous poll/survey information will be used for the purposes of monitoring and/or improving our site.
Tell-A-Friend
If a user elects to use our referral service for informing a friend about a product, article or recipe on our site, we ask them for the friend's name and e-mail address. The JavaPot will automatically send the friend a one-time e-mail inviting them to visit the site. TheJavaPot.com does not store this information. It is used for the sole purpose of sending this one-time e-mail.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.
TheJavaPot.com's registration and shopping cart pages are protected with Secure Sockets Layer (SSL), the standard for encrypted commercial transactions throughout the Internet. Shop safely on-line for tea, coffee and accessories with The JavaPot! SSL encrypts all personal information, including your name, so that this information cannot be read as it travels through the Internet. While on a secure page, such as our order form, the page's URL begins with https instead of http, and the "security" icon (has the appearance of a padlock) at the bottom of your Internet web browser, such as Netscape Navigator or Microsoft Internet Explorer, becomes locked, as opposed to un-locked or open, when users are just "surfing".
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information, is restricted in our offices. Only employees who need the information to perform a specific task (for example, our billing clerk or a customer support representative) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. And finally, the servers that store the personally identifiable information are kept in a secure environment.
If users have any questions about the security on our website, they can send us an e-mail at customersupport@TheJavaPot.com.
Password and Account Security
Every user that has an account on the TheJavaPot.com website is responsible for (i) keeping his or her account password confidential and secured, (ii) restricting access to such user's computer; and (iii) keeping the e-mail address associated with that account current (user acknowledges that it is important to keep the e-mail address associated with his or her account current because although the user may be able to log into his or her TheJavaPot.com account using an old e-mail address, such user will not receive messages from TheJavaPot.com about his or her orders and inquiries or other matters).
User accepts full responsibility for all activities that occur within such user's TheJavaPot.com account.
Correcting/Updating/Deleting Personal Information
If a user's personally identifiable information changes (such as zip/postal code, phone, e-mail or postal address), or if a user no longer desires to be registered on our site, we provide a way to correct, update or delete a user's personally identifiable information. This can easily be done through the My Account information page or by e-mailing our Customer Support at customersupport@TheJavaPot.com. We can also be contacted by telephone or postal mail at the contact information listed below.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, on the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
The JavaPot
391D Scuttlehole Road
Plainfield, ON K0K 2V0
Canada
(613) 477-2419
Customer Support E-Mail: customersupport@TheJavaPot.com |
